Name: West At Home
 
Publisher: West Corporation
 
The following prerequisites are required: (Note: If your PC does not have the below required software installed, the setup program will prompt you to install it.)
  • .NET Framework 3.5
  • Windows 3.1 Installer
  • 2005 Visual C++ Runtime Libraries (x86) 
  • IMPORTANT: You MUST have administrator access on your PC.  If you do not have administrator access, you cannot proceed. Please contact the administrator/owner of the PC. 
 
Instructions:
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    IMPORTANT: Vista users, first click here to install the 2005 Visual C++ Runtime Libraries before continuing. You may accept all the installation prompt defaults. If requested, reboot before continuing.

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  • Click the "Install" button at the bottom of this page.
  • For any and all subsequent installation windows that appear you must accept all prompts.   More specifically, click "Run", "Open", "Accept", "Install", etc on all subsequent installation windows.  Do NOT click 'Cancel' or 'No' on any prompts otherwise the West At Home Gateway will not work correctly.
  • If your PC does not have the .NET Framework 3.5 installed, the setup program will ask you to install it.  Click the button to 'install' the .Net Framework.  Do NOT click cancel otherwise the West At Home Gateway will not work correctly.   The .Net Framework, should it need to be installed, may take a long time to install.  Please be patient and follow all the prompts, including reboot requests.
  • If your PC does not have Windows Installer 3.1 installed, the setup program will ask you to install it.  Click the button to 'install' Windows Installer 3.1.  Again, do NOT click cancel otherwise the West At Home Gateway installation will not work correctly.
  • If your PC does not have the 2005 Visual C++ Runtime Libraries installed, the setup program will ask you to install them.  Click the button to 'install' the VC++ Runtime Libraries.  Again, do NOT click cancel otherwise the West At Home Gateway will not work correctly.
  • Once the West At Home Gateway has been installed successfully, you can run it anytime from the Start Menu --> Programs --> West Corporation --> West At Home Gateway V2.
  • If you receive an error installing the .Net Framework or the Visual C++ Runtime Libraries, you will need to contact West At Home Support.  Screenshots and a copy of the install.log file will be extremely helpful in determining the solution to your issue.
 
Install
 
ClickOnce and .NET Framework Resources